Because we do not ship physical goods, there is no returns policy.
Where a course is cancelled, we try to be as flexible as possible, and will work with you to have a satisfactory outcome. In the first instance, please e-mail us explaining the situation, and we will try and offer alternative dates. We will re-schedule wherever possible.
If a full cancellation and refund is required, we undertake the following:
For full time (47 Week) courses, we will offer a full refund less the £100 deposit.
For short courses, we will refund as follows:
30 days + before course start date: 100% refund
20-29 days before course start date: 50% refund
less than 20 days before course start date: 25% refund.
If you have any queries, please contact the IBTC.