Refunds Policy

Because we do not ship physical goods, there is no returns policy.

Where a course is cancelled, we try to be as flexible as possible, and will work with you to have a satisfactory outcome. In the first instance, please e-mail us explaining the situation, and we will try and offer alternative dates. We will re-schedule wherever possible.

If a full cancellation and refund is required, we undertake the following:

For full time (47 Week) courses, we will offer a full refund less the £100 deposit.

For short courses, we will refund as follows:

30 days + before course start date: 100% refund

20-29 days before course start date: 50% refund

less than 20 days before course start date: 25% refund.


If you have any queries, please contact the IBTC.

Thank you.